Account suspended

My account has been suspended 'due to insufficient funds on the account' yet I have a balance of $100, my server is offline, site is down,customers can't contact me,can't make any sales eg because of a problem on Vultr's side, support have told me they won't help as its an account issue and that the account team will respond but it 'could take a while'... I'm very annoyed at the moment has anyone else had problems like this? I'm very close to moving the server elsewhere...

Comments

  • It appears you initiated several chargebacks on your account which triggered an automatic fraud related suspension since your account is quite new.

    As mentioned in the support ticket, the fraud team reactivated your account while we are reviewing the incident with you but please provide the requested information in the support ticket directly. Thank you!
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