vps suspended

i have 2 servers vps on vultr.com and in egypt we have vodafone cash this company you can deposit money and get a mastercard used for only one time i get mastercard and buy 2 server and i have 40$ on vultr.com , vultr send me ticket before 2 days but I have not seen this ticket before now my servers is stopped sorry for my english i have 5 ticket on vultr but ididnt have reply until now so i need help please i lose my clients and my work sorry for my english

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