Very long response from technical support

13 hours ago I told the employee about the need to open an SMTP port for hosting but unfortunately no response has yet been received, tell me, what is the normal time for this operation? The matter is that at me sending to the given clients from a site goes through SMTP? and specifically the orders on the site, and now I can not do it.

How long after the request is SMTP unlocked on the server?

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