My account got suspended and Administrative Team is not answering

Hello.

Last week my card was stolen, it was an AMEX card, and the dumb person of them, put a chargeback on Vultr, I noticed today and paid the balance using paypal. I sent an email regarding this, that was not intentional, and they suspended my account after 1 hour.

I'm trying to find a phone number, but there is none, the only way to reply is tech support, but they always say "we can't help, our administrative team is from 9 to 5pm".

Do you know a way how can I contact them?

Thanks

Comments

  • This is a nightmare, the support team I always have a problem, they don't provide any type of support, so I don't know what they do, and administrative they say from 9-5pm and they even reply.
  • Hello,

    I'm sorry to hear about the issues you ran into. I've reviewed your account and noticed that our Trust and Safety team reviewed the chargebacks issued on your account and accepted your explanation.

    Your account is currently active but if you have any further questions, please do reopen the ticket.
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