why my account closed without any notice?

I am confident that I have enough down payment in the account, today when I check my website and find it is not working, so I try to log in my vultr account to check what the problem is, and found my account is closed, can anyone here let me know what is happening? How can I get my website back? I've spent months building this website, and all my backups are on the vultr VPS.

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