Account suspended will be terminated + Slow Ticket Reply

edited May 19 in Help

Been 6 days my server been suspended, i try to resolve this but it seems i have to wait 24 hours to get each reply of my tickets,

and the last ticket has been over 67 hours with no answer instead I get account termination notice, and support said i can take my critical data but not given a way or url to get my critical data.

My ticket is : UYP-36AXX

Please help

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