accidentially removed Google Authenticator in Help


I'm using this acccount cause i can't sign to my main account since i accidentially removed google authenticator ( actually reflashing android ) and i forget to backup the code.

i have open ticket by email since yesterday. but until now, my ticket still not getting replied.

this is my ticket : KZM-53ICH

please help me asap.


  • For your security, our team must review some of your account details before resetting these - please provide them in the opened ticket.

    To prevent this delay in the future, we do offer the ability to setup one time use tokens in the customer portal as a backup. Once access is restored, please make sure to set these up and store them in a safe place to prevent future issues.
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